وظائف فى قسم خدمة العملاء لشركة Al-Futtaim

وظائف فى قسم خدمة العملاء لشركة Al-Futtaim

أعلنت شركة Al-Futtaim  بتاريخ 4 أكتوبر عن توافر فرص عمل  في قسم خدمة العملاء :

1 – National_Customer Service Assistant-Home Delivery

Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.

Key Accountabilities
Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
Receive payment against cash/credit sales as evidenced by documents.
Control all cash, credit card and foreign currency at the end of the day onto relevant documents.
Responsible for cash handling and safe custody of cash collected until deposit in the safe.
Handles routine customer complaint promptly and courteously.
Briefs the Duty Manager on complaints that require management assistance.
Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
Provide excellent customer service at all times.
Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
Ensures to report to home delivery senior for any stocks irregularities found while verifying the goods.
Process home delivery booking schedules following the given benchmark with accuracy.
Ensure all goods are labelled before moving to the holding area.
Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
Ensure customer’s follow up call after the delivery
Maintain neat, clean appearance of self and work area.
Ensure to follow the home delivery standard operating procedures.

Qualifications

Minimum Qualifications and Knowledge:
High School

Minimum Experience
2 years in a similar role.

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now

 

2 – National_Customer Service Assistant-Front Desk

Job Purpose

Ensures all Back Office services and processes support the Home Delivery function for consistent service.

Key Accountabilities
Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
Ensures to log each home delivery documents before goods are pushed to the loading bay
Receives after sale goods from the home delivery team
Post, file and reconciles all completed home delivery documents
Prepares and follow up the home delivery teams schedules
Prepares and submit department KPI’s reports
Ensures to follow up advance payment from Admin office
Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures
Budget awareness
Process customers after sale job as per the company system and procedures
Ensures all customers’ queries are attended to in a professional manner
Provide excellent customer service at all times

Qualifications

Minimum Qualifications and Knowledge:
High School

Minimum Experience

2 years in a similar role

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now