Customer Relations Specialist – Emirates NBD
Customer Relations Specialist – Emirates NBD
About Us
ENBD Group
Meet the leading banking group in the region
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
About the job
We are currently seeking a talented individual to take on the role of Emirates NBD bank, Customer Care Agent. As a key member of our team, you will be at the forefront of providing
excellent customer support and ensuring our clients receive a personalized and
satisfying experience. Join us on our journey if you have completed your bachelor’s degree
Organization Unit Purpose:
The Inbound unit of the contact center handles incoming calls from bank customers and answers queries and complaints.
Job Purpose:
To answer phones to respond to general customer inquiries, requests, and complaints. Could you project a professional company image through phone interaction?
Job Responsibilities:
Handle calls in Arabic & English in a professional manner and address customer inquiries related to banking products and services.
Research required information using available resources.
Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
Follow up with customer calls where necessary.
Adherence to standard work procedures while handling customer calls.
Comply to information security and data privacy policies.
Qualifications & Work Experience:
Bachelor’s degree
1 to 3 years of relevant work experience is a plus. However, fresh graduates are welcome to apply
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
At least B2 English level
Excellent communication skills (written & verbal).
The ability to work under stress.
Problem-Solving Skills.
Ability to lead, plan, and manage change.
Strategic thinker.
Proactive/Self-starter
Deadlines driven.
Responsibilities
Communicate with customers via phone, email, and chat
Provide knowledgeable answers to questions about product, pricing, and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
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