تفاصيل وظائف خدمة عملاء فى شركة Schneider Electric
تفاصيل وظائف خدمة عملاء فى شركة Schneider Electric
Customer Care Agent (6 months role) for Schneider Electric
Job Description
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says,
Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning
and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!
Your Mission
Schneider Electric is seeking a Commercial Support Agent who will be located in Cairo and responsible for remotely
supporting our customers in Middle East & Africa for the best use of SE technology. Be a trusted advisor, provide prompt
and trusted resolutions during pre-sales and after-sales cycle time.
Your Role – Magic happens when you bring great people together!
Provide Customer support related to:
Commercial Support (P&A, Product selection, Catalogue questions)
Logistics: Order Entry / Mgmt
Complaints Management
Returns Handling (Admin)
Marketing support
Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
Receive, Register and solve all customer requests.
Responsible of getting continuous updates from Knowledge based and inform concerned parties.
Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to ensure the
quality of reply.
Qualifications
BSc. degree or equivalent
SAP Knowledge is a plus
Fluency in English is a must.
interpersonal, communications with good time management skills.
Able to work with Multicultural environment with regional responsibilities –
Professional user of Microsoft Office.
Working with a team.
Adhering to the principals & values.
Ability to work under pressure.
Learning & Researching.
Adapting and responding to changes
Apply from here
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