Customer Care Agent – Just HR
Customer Care Agent – Just HR
About us
We are here to support our clients in reaching the desired performance standards and also to help our pool of talent to grow in their desired destination on the way to achieve their career aspiration. We have developed JHR to cope with the dynamic challenges in today’s business life, hence, we are strongly depending on experts with hands-on experiences along with wide knowledge and understanding of the business life. In all what we do, we do with Respect, Passion, and Speed. JHR aims to become your HR backbone that will support your business growth and sustainability through various services and customized solutions.
Job Description
Care Representative at 51Talk
Location: Maadi, Cairo
Salary Range: EGP 7,000 for entry-level candidates – 15,000 (based on experience)
Job Overview:
The Customer Care Representative will interact with existing and potential customers to provide support and enhance their experience with 51Talk’s English learning programs. This role involves addressing customer inquiries, resolving issues, and ensuring overall satisfaction with the company’s services.
Key Responsibilities:
Assist customers with inquiries about English education services.
Resolve customer complaints and issues promptly and professionally.
Provide detailed information about the company’s programs and offerings.
Monitor and report on customer feedback to improve service quality.
Collaborate with the sales team to follow up on customer referrals and leads.
Working Hours:
Sunday to Thursday (12:00 PM – 9:00 PM)
Saturday (12:00 PM – 4:00 PM)
Job Requirements
Requirements:
B1/B2 English level, capable of communicating effectively with regional managers.
1-2 years of customer service experience, preferably in e-learning, insurance, or related services.
Strong communication and problem-solving skills.
Proven ability to manage customer relationships and resolve issues.
Cairo resident, able to work full-time on-site in Maadi.
Job Details
Experience Needed:
1 to 3 years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
7000 to 15000 EGP Per Month
Job Categories:
Customer Service/Support
Sales/Retail
Apply Now
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