Call Center Agent for waffarha
Call Center Agent for waffarha
Job Description
- Handle a high volume of inbound and outbound calls in a timely manner.
- Follow quality assurance verified “scripts” when dealing with various topics.
- Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
- Save the customers’ requests and solutions on the admin system.
- Open tickets with the escalated cases to the back-office team.
Job Requirements
Bachelor’s degree in any relevant field
Males only.
Minimum 6 months of Call Center experience.
Good English Language
Very good PC skills (Microsoft Office: Word, Excel & Power Point).
Age: 23 to 27
Ability to multi-task, priorities & manage time effectively.
Strong phone and verbal communication skills.
Customer focus and adaptability to different situations.
Ability to work under pressure & meet deadlines.
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Job Details
Experience Needed:
1 To 2 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Gender:
Male
Salary:
Confidential, KPI On Target Achievement / Medical Insurance / Bonus / Occasional Grants
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