Customer Support Representative for Final Call

Customer Support Representative for Final Call

Job Description
Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets.
Help customers to use, navigate websites and book online.
Help Customers to amend, cancel their bookings if needed.
Handle escalations and customers problems
Give as many alternatives as possible with bookings availability.
Maintain client relationships and solve problems to keep repeat clients happy.
Counsel clients on their various travel choices and explain the differences between available options.
Working with Travel-management solutions such Amadeus, Hotel suppliers
Deal directly with customers either by telephone, live chat, or email.
Respond promptly to customer inquiries.
Obtain and evaluate all relevant information to handle travel requests efficiently.
Handle and resolve customer complaints.
Direct requests and unresolved issues to the designated resource.

Job Requirements
Very Good spoken English.
A customer service background is A must.
AMADEUS experience is a must.
Background (Hotel reservations, Designing travel Packages).
Call Center Experience is A must.

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Job Details
Experience Needed:
1 To 3 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Gender:
Male
Salary:
8000 To 10000 EGP Per Month
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