تفاصيل وظائف شركة سوق.كوم بقسم خدمة العملاء والمرتبات
تفاصيل وظائف شركة سوق.كوم بقسم خدمة العملاء والمرتبات
1- Payroll Tax Manager – Egypt
About the job
Description
Our multicultural Payroll team is seeking a Payroll Tax Manager to join our Egypt Payroll Operations Team. We are looking for a strong leader that will take the ownership and drive the change in our growing payroll team.
This individual must an experienced Payroll Tax and/or Social Insurance professional , who leads and structures the internal tax control system for Payroll related business transactions across Egypt . This new role is an exciting opportunity on managerial level to manage external Payroll Tax and Social Insurance Audits covering the region.
There is a great opportunity to develop, shape and install a systematic benefit tracking & control processes to ensure complete compliance.
If you would like to join us to make a difference by driving and participating in challenging projects and to make sure our employees are paid accurately and on time we definitely want to hear from you!
As our Egypt Payroll Tax Manager, you will be responsible to:
Manage, initiate and liaise with tax providers
Assist mobile employees in resolving tax matters related to their cross border or in-country assignment
Manage post transfer tax activities in alignment with mobility workflow
Provide a central point of coordination for all tax phases of assignment activities and deliver impeccable customer service
Demonstrate knowledge/expertise in ongoing administration of expatriate and commuters tax services and ensures data integrity
Work with tax provider to facilitate various tax services
shadow payrolls and year end payroll adjustments/reconciliation
annual tax returns for all eligible population
Tax equalization calculation and tax reconciliations for eligible employees
Monitor and facilitate collection or payment of all tax receivables and payables
Support stakeholders for assignment tax and social security structuring
Reviews payroll computations to ensure accuracy and compliance with tax regulations.
Perform audits of payroll tax computation and compliance
Cooperate and/or drive continuous improvement projects related to payroll tax processing
Coordinate year end activities in cooperation with payroll provider
Basic Qualifications
Expecting several years practical Payroll experience with demonstrated professional competence to manage Payroll Taxes and Social Insurance Audits, whilst acting as internal Payroll Tax consultant to business and HR.
Degree in business, economics or similar disciplines or education as Assistant Tax or Social Insurance Consultant.
Fluent in English and Arabic is mandatory and the ability to cooperate with external authorities and auditors accordingly.
Proofed competency in verbal and written communication skills, attention to detail and organizational skills and sound judgment.
Ability to travel attending local tax audits, self-organized, cope with tight time schedules and complex organizational international environment.
Good analytical skills and intermediate level Excel skills
Positive attitude as well as the ability to balance multiple priorities
Team player – excellent interpersonal skills but takes initiative and can also work independently
Absolutely customer focused and focusing on employee support
Passion to guide and execute tax compliant processes involving business stakeholders as needed.
Preferred Qualifications
Egyptian/Middle East or Global Payroll Systems Payroll systems and Accounting knowledge would be helpful, but not necessarily required.
2 – Customer Service Team Manager
About the job
Description
Overview: AMAZON
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Souq.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is fueled by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Souq.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Position Description: Team Manager – Customer Service
REPORTEES Associates
REPORTING TO Group Manager/ Country Ops Manger – Customer Service
Summary Of Responsibilities
If you are passionate about driving process improvement and motivating and leading a team of driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!
A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction , by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
People Management
Key responsibilities include:
Leading and developing a team of 20-25 associates; responsible for the overall performance management, coordination and evaluation of the team.
Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
Amazon is an equal opportunity employer.
Basic Qualifications
Bachelor’s degree is a must.
Germany language proficiency (written and verbal) is mandatory
3 plus years’ experience with Customer service would be an added advantage
5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates.
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
Applicant needs to be in People Management role
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