التقدم لفرصة عمل HR بشركة اتصالات مصر بتاريخ 5-4-2021

التقدم لفرصة عمل HR بشركة اتصالات مصر بتاريخ 5-4-2021

HR Service Desk Senior Specialist

About the job
Job Purpose:

To act as a first line support in handling and solving Etisalat, ISP & EGS employees inquiries and

problems.

To ensure the quality of provided services & informations to all staff

KEY ACCOUNTABILITIES:

Receive, review, new updates on reach.
Coordinate with HR teams to update employees with latest services.
Responsible for guiding employees through all medical inquiries.
Ensure the leaves are adherent to the company’s policy.
Responsible for updating HR service desk IVR with the latest updates.
Identifying product defects, and recommending workarounds, patches, and/or upgrades.
Escalating customer issues through Senior Specialists or Support Manager as needed.
Properly documenting and tracking Employees inquiries and cases.
Develop good understanding of assigned products and their version histories.
Respond within agreed time limits to call-outs outside working hours.
Manage IT related projects and business needs through official IT support channels.
Regular contact with internal customers to solve and follow up their problems and ensure customer satisfaction.
Responsible for new comers’ awareness of digitalized and automated tools.
Responsible of daily, weekly & monthly reports of HRSD operation.
Responsible of employee’s inquiries regarding reporting lines & performance appraisals.
Responsible for updating internal reach page.
Responsible for solving some technical problems related to HR
systems.
High quality of assigned tasks.
Maintain the agreed on SLA for the received calls.
Maintain the agreed on SLA for the assigned cases.