التقدم لوظائف بنك HSBC بشهر يناير 2021
التقدم لوظائف بنك HSBC بشهر يناير 2021
Customer Service Executive,GSC’s
Activity
Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
Instructions/requests to be correctly interpreted understood and implemented.
Ensure that the process related procedures are implemented as per the process manuals.
Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
Identify and escalate potential showstoppers
Contribute to the creation of a supportive work environment driven by people centric values
Build professional relationships with colleagues in other areas
Ensure that each work is completed in accordance with established procedures and standards.
Ensure that the customer issues / problems are effectively investigated and resolved.
Acquire and update knowledge on procedures related to the process assigned to.
Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
Qualifications
KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL
Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
Experience
Work experience is essential
Skills
Ability to speak and understand English/French fluently, write business letters and reports.
Ability to learn quickly and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Flexibility to work shifts.
Ability to build rapport with and relate to a wide range of people.
Ability to maintain focus while working with voluminous data.
Ability to multi task
Job Field : Operations
Primary Location : Middle East-Egypt-Egypt-Cairo
Schedule : Full-time Shift : Rotating
Type of Vacancy : Country vacancy
Job Posting : 25-Jan-2021, 15:33:32 Unposting Date : 08-Feb-2021, 22:59:00
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