Call Center Agent for Talaat Moustafa Group
Call Center Agent for Talaat Moustafa Group
About us
Talaat Moustafa Group – Future Builders Talaat Moustafa Group; is the leading real estate and tourism investment organization; developing exclusive and luxurious real estate communities and touristic resort of enduring value in Egypt and the Middle East. TMG has positioned itself as a matchless provider of high standard housing amenities,
embodied in the projects of Al Rehab – New Cairo, Al Rabwa – Al Shiekh Zaied City, Mayfair – Al Shroud City and, the 8000 feddan mega project Madinaty – New Cairo. In addition to being an unparalleled contributor of the tourism investment, providing the unequal high standards projects; Four Seasons Sharm El Sheikh Resort, Four Seasons Nile Plaza – Cairo, Four Seasons San Stefano Grand Plaza – Alexandria and the luxurious boutique hotel; Kempinski Nile Hotel.
Job Description
Serve as the primary point of contact for customer inquiries, requests, and concerns via various channels including phone, email, and chat.
Provide accurate and timely information to customers regarding our products, services, policies, and procedures.
Address customer issues and concerns with empathy, professionalism, and efficiency, striving for first-contact resolution whenever possible.
Escalate complex or unresolved issues to the appropriate teams or departments for further investigation and resolution.
Proactively follow up with customers to ensure their satisfaction and to gather feedback on their experiences.
Maintain comprehensive records of customer interactions and transactions in the company’s CRM system.
Collaborate closely with other departments such as sales, marketing, and operations to ensure a seamless customer experience.
Stay updated on product offerings, promotions, and industry trends to better assist customers and enhance their experience.
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Job Requirements
Bachelor’s degree in business administration, hospitality, or a related field.
Proven experience in customer service or a similar role, preferably in the real estate or hospitality industry.
Excellent communication skills, both verbal and written, with a strong command of the English language. Knowledge of Arabic is a plus.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work non-traditional hours as needed, including evenings and weekends.
Job Details
Experience Needed:
1 To 3 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
Confidential
Job Categories:
Customer Service/Support
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