التقدم لوظائف البنك الأهلي الكويتي لحديثي التخرج بتاريخ 5 يناير 2021
التقدم لوظائف البنك الأهلي الكويتي لحديثي التخرج بتاريخ 5 يناير 2021
Customer Service Officer
Date: Jan 5, 2021
Location: Giza Branch (EGY15), Egypt
Company: AL AHLI BANK OF KUWAIT
Job Purpose
Deliver high quality service to customers through providing banking service
Key Accountabilities
Sales Achieve sales targets covering all required banking products as per branch business objectives.
Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
Products Explain products and services to customers in order to achieve sales
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Customer requests Process requests from existing and new customers and provide them with excellent service
Customer administration Send, receive and file confirmations and ensure transfers are properly processed
Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Education
Bachelor’s Degree or equivalent certification/experience
Experience
From 0 to 4 years of banking experience
Competencies & Skills
Effective Communication,
Professional Ethics,
Customer Centric,
Result Focus,
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