Call Center Agent for OPPO Egypt

Call Center Agent for OPPO Egypt

Job Description
Handle all incoming/outgoing calls of the call center.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, E-mail , Live Chat .)
Communicate with other departments all relevant customer inquiries if applicable.
Provide proper information to customers with complete and comprehensive understanding of OPPO products and services.
Keep up-to-date with all the services and products provided by OPPO.
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job Requirements
Bachler degree.
Good English.
Proficiency in Microsoft Office and a typing speed of over 50 words per minute.
Patience, strong sense of service and responsibility.
Resilience under work pressure and smooth adaption to customer schedule.
Experience in call center services (preferred).
Fresh graduate are welcomed.
Maximum age is 28.

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Job Details
Experience Needed:
1 To 3 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
Confidential
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