Customer Service and Sales Officer – British Council
Customer Service and Sales Officer – British Council
Location: Cairo, Middle East and North Africa, EG
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose:
The overall objective of a Teaching Centre Customer Service and Sales Officer is to secure excellent sales results (from new and existing students) to assist the Teaching Centre to meet or exceed its sales targets. The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).
Essential requirements:
Higher Diploma and/or 2 years equivalent professional experience in Customer services
Comprehensive, proven experience as a customer service and sales executive
Minimum experience of marketing and negotiating techniques
Fast learner and passion for customer service and sales
Self-motivated with a results-driven approach
English at Proficiency Level B2
Desirable requirements:
Customer Service Professional Qualification
Relevant qualification or training undertaken in Sales
Hands-on experience with CRM software is a plus
Further Information :
Role title: Customer Service and Sales Officer – Teaching Centre
Number of positions: 1
Pay Band: 4/H
Salary: EGP 9,401
Contract type: 1-year fixed term local contract
Location: City Stars, Egypt
Closing date and time: 4th February 2023 (23.59 Gulf Standard Time)
This post is open to candidates who have existing legal rights to work in the country
Please note that all applications should be submitted only in English.
It is advisable to apply in advance to avoid any technical issues at the last moment.
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