Customer Service Representative for Carina Wear
Customer Service Representative for Carina Wear
Job Description
Job Title: Customer Service Representative
Location: 5th settlement
Job Category: Customer Service
Job Type: Full Time
Description:
Courteously answers incoming calls following a written script and properly directs call to staff or branches (CARINA, Clue, CARINA Outlet) through the switchboard or provide information.
Observes signal lights on switchboards, and dials or presses buttons to make connections.
Operates communications equipment or systems.
Services out-going calls and supplies proper connections.
Takes down and relay messages and follows telephone etiquette.
Collects and verifies customer directory information, to include telephone numbers, addresses, etc.; performs data entry into a computerized database for inclusion in the system directory.
Researches and provides specific directory information to both internal and external enquiries, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.
Provides information obtained from a variety of sources to field questions from the public regarding branches, phone numbers, operational hours, e.g. Return &refund policy.
Researches and advises on general information and services of CARINA.
Answers basic questions about CARINA &CLUE, and respond to their complaints for callers. Might give directions to the office and branches contact or staff information.
Follows up with customers who ordered online, who had a complaint and handles the payment process by sending the problem to the finance department and follow up with customers again.
Follow up with customers who’ve called late in the day and didn’t get their answer.
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Job Requirements
Qualifications:
B.A or B.SC. in any discipline.
Gender: Females ONLY
Experience: 0- 1 Years.
Fresh graduates are welcomed.
Other Skills:
Communication Skills.
Motivated & Hard worker.
Good Presentation
Benefits :
Working hours: 8 hr. + 1-hour break ( rotational Shift )
Medical and Social insurance
2 days off ( Friday and Saturday)
Apply from here
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