Call Center Agent – Berlitz Egypt
Call Center Agent – Berlitz Egypt
Job Details
Experience Needed:
More Than 1 Year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
4000 To 5000 EGP Per Month, Variable Upon Conversion
Job Categories:
Customer Service/Support
Sales/Retail
Job Description
The following are the key duties and responsibilities related to the position, not limited to:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Job Requirements
Qualifications / Related Experience:
Bachelor Degree in any field.
Excellent user of Advanced Excel, and all Microsoft applications.
Very good command of written & spoken English (Berlitz® Proficiency Level 5)
Presentable
Very good communication skills
Maximum age is 28
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