Customer Service Agent for TEMPO
Customer Service Agent for TEMPO
Job Description
Responsibilities:
Provide exceptional customer support to Tempo customers by phone, email and chat
Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
Consistently meet and maintain targeted operational metrics, ensuring efficient and effective customer service.
Handle customer complaints and concerns in a professional and empathetic manner, striving to resolve issues to customer satisfaction.
Stay updated on product and service knowledge through ongoing training and professional development.
Contribute to the development and improvement of customer support processes and procedures.
Maintain accurate and organized customer records and communication logs.
Job Requirements
Education and Experience:
Bachelor’s Degree.
Previous customer service experience preferred.
C1 /Native English level speakers only.
Skills and Abilities:
Strong communication and active listening skills.
Proficiency in customer support software.
Problem-solving and multitasking abilities.
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Personal Attributes:
Customer-focused with patience and resilience.
Team player with attention to detail.
Open to feedback and committed to improvement.
Work Environment:
Flexible schedule, including evenings and weekends.
Ability to handle a high volume of inquiries while maintaining professionalism.
Job Details
Experience Needed:
More Than 1 Year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
7000 To 10000 EGP Per Month
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