التقدم لوظائف شركة خزنة Khazna بتاريخ 20 ديسمبر
التقدم لوظائف شركة خزنة Khazna بتاريخ 20 ديسمبر
Call Centre Agent
About the job
We are looking for a Call Centre Agent focused on placing the customer support building blocks for our early venture startup Khazna. This is a critical role at this stage and the work that you will do will be significant in scaling to hundreds of thousands of users.
The Call Centre Agent role is a unique opportunity to shape the support we give to our early adopters at Khazna. You will be responsible for delivering a magical experience, addressing difficult problems and delivering insights to the broader team to improve products and processes. Call Centre Agents are the core of the support experience, both helping and educating users through their lifecycle. Call Centre Agents help people resolve their issues and turn unhappy users into our most passionate advocates.
What you’ll do
Deliver magical support experience through phone
Be customer centric and continuously advocate for improvements in the user experience
Address complex user problems and show empathy during unsatisfactory experiences
Be the person that allows us to continuously retain our users as they come to us for support
Be part of a strong feedback loop, where you will escalate critical issues to team leads to drive an improved user experience.
What you’ll need
Good knowledge of English (written and spoken) & Exceptional Arabic reading comprehension and writing skills. Must be able to communicate freely with our users
High proficiency using computers and excel
Passion for helping others and creating support experiences that exceed users’ expectations.
Ability to identify user problems and finding quick solutions, even for multiple issues at a time
Ability to work well in a team environment
You deeply care about making an impact and improving lives
About Khazna
Khazna was founded in April 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services.
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