Customer Service representative for Tie House
Customer Service representative for Tie House
Job Description
Support and provide distinguished service via phones, receivers and callers, and follow up on customer inquiries and complaints that have not been met or resolved in the waiting list in a way that ensures complete customer satisfaction.
Answer incoming calls and respond to customer requests to ensure customer satisfaction.
Providing high-quality telephone customer service
Maintains the agreed upon average processing time as defined in the Contact Center Management Guidelines to ensure ease of access and maintain the agreed subscription license.
Use questioning, problem-solving and listening skills that support effective telephone communication and assist in resolving customer problems.
Builds customer interest in the services and products provided by the company and provides cross-selling of the company’s solutions, products and services whenever possible, ensuring business continuity.
Updating the current database with changes and status of each client/prospect when needed and completing call logs and reports so that we have a valid reference and database for our clients to ensure proper planning and to ensure the right decisions are made.
Notify the appropriate concerned person when issues or problems arise in order to take appropriate action immediately.
Maintains the required level of knowledge of the company’s products, services and solutions and adheres to agreed upon official information sources to ensure complete and accurate information is provided to the customer.
Follows agreed upon guidelines, policies, processes and procedures to ensure the confidentiality of client data is maintained.
Carrying out the necessary and correct procedures on the systems and tools in order to properly meet the customer’s request and maintain.
Recommends process improvements to facilitate customer service and keep customers happy.
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Job Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Proficiency in the English language
Job Details
Experience Needed:
1 To 3 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Not Specified
Salary:
Confidential
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