Customer Service Officer – Entertainment Sector
Customer Service Officer – Entertainment Sector
Job Details
Experience Needed: 0 To 2 Years
Career Level: Entry Level (Junior Level / Fresh Grad)
Education Level: Bachelor’s Degree
Salary: Confidential
Job Categories: Sales/Retail
Job Description
Greet guests with a friendly and welcoming attitude, creating a positive first impression.
Respond to guest inquiries, questions, and concerns in person, over the phone, or via email.
Provide accurate information about park attractions, shows, events, schedules, and policies.
Assist guests in finding their way around the park and provide directions to various facilities and amenities.
Handle and resolve guest complaints or concerns promptly and professionally.
Listen attentively to guests, showing empathy and understanding, and offer appropriate solutions.
Collaborate with other park departments and staff, such as operations or security, to address complex issues effectively.
Ensure guest satisfaction by following up on resolved issues and ensuring guests’ needs are met.
Ticketing and Membership Services: Sell tickets and process transactions using the designated ticketing system.
Assist guests with purchasing season passes, memberships, or other ticket packages.
Provide information on pricing, discounts, and promotions available for tickets or park services.
Ensure accuracy in ticket sales and handle cash transactions following established protocols.
Guest Safety and Emergency Response: Promote and enforce park safety policies, ensuring the well-being of guests.
Be knowledgeable about emergency procedures and effectively communicate them to guests when necessary.
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Report safety concerns, incidents, or medical emergencies promptly to the appropriate personnel.
Provide guidance to guests during emergency evacuations or other safety-related situations.
Assist guests in reporting lost items and guide them through the lost and found process.
Maintain accurate records of lost and found items and assist in the return or retrieval process.
Coordinate with park security or designated personnel for more complex lost and found cases.
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Job Requirements
Bachelor’s Degree
Previous customer service experience, preferably in a hospitality or entertainment setting.
Excellent communication and interpersonal skills, with the ability to engage with guests of all ages.
Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.
Friendly and approachable demeanor with a genuine passion for delivering exceptional customer service.
Flexibility to work weekends, holidays, and irregular hours as per the amusement park’s schedule.
Basic computer skills for ticketing systems, email, and data entry.
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