Customer Service Representative – Emirates NBD
Customer Service Representative – Emirates NBD
About us
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion).
The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion.
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About the job
Answer All customers contact professionally and accurately in line with the latest guidance.
Identify the needs of the costumers through effective listening / questioning helping them achieve their best outcome.
Respond to queries politely and educate customers with regards to banking products and services.
Be a role model for the banks digital service promoting usage at every opportunity.
Use available support tools to problem solve and resolve queries remove the barriers.
Educate customers and resolve customer Internet Banking inquires and general complaints.
Complete accurate system notes and updates.
When unable to resolve at first touch route accurate service requests to appropriate departments.
Provide Precise and accurate information to customers challenging processes where appropriate.
Follow up with customer calls where necessary.
Be a multi-tasker able to move positively between workloads when required.
Adhere to standard work procedures while handling customer calls.
Comply to information security and data privacy policies.
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