تفاصيل خدمة عملاء فى شركة INTELCIA
تفاصيل خدمة عملاء فى شركة INTELCIA
Intelcia Cairo -English Customer service representative for Intelcia
About Intelcia:
Intelcia is a global outsourcing company with over 20 years of experience, providing tailor-made services and international standard skills to support clients worldwide.
We offer a comprehensive range of solutions, including Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. With a presence in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia currently employs more than 35,000 professionals across 85 operational centers.
Job Description
The inbound customer service representative is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he/she must also finalize sales. Reporting to the team manager, his/her main missions are to :
Receiving incoming calls from customers
Actively listen to the callers
Identify their needs, analyze their requests and direct them
Maintain the highest quality of customer service
Ensure that the quantitative and qualitative objectives of the project are met.
Before taking on the mission, a complete training is provided to prepare him/her for the responsibilities that will be entrusted to him/her.
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Job Requirements
Perfect command of the English language, with good oral and written skills.
Excellent argumentation skills.
Business logic.
Real sense of listening.
Uncompromising empathy.
Job Details
Education Level:
Not Specified
Salary:
6600 To 13000 EGP Per Month
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