تفاصيل وظائف خدمة عملاء فى شركة MMG
تفاصيل وظائف خدمة عملاء فى شركة MMG
Call Center Agent for MMG
About us
Ghataty Group is a leader in the tire and battery market in Egypt, in both the retail and wholesale sectors. We are proud to be one of the biggest multi-brand retail chains, with more than 50 branches. Our expansion plan aims to open a branch in each major city in Egypt, to provide our loyal customer with easy reach and quality service .
For over 45 years we have striven to provide our customers with the highest quality and variest range of products. Our goal is to make your life easier, by providing most tire brands, and auto care services under one roof. Our team has the sole purpose of ensuring that each one of our customers gets exactly what they are looking for.
Job Description
Provides efficient service and act as the first point of contact for the TKH telephone callers/inquiries.
Maintains and improves quality results by adhering to standards and guidelines.
Conveys a professional image of TKH by following set scripts and telephone etiquette Standards.
Manage large amounts of inbound and outbound calls in a timely manner.
Communicates with the student services team if needed.
Handles the difficult calls or issues, diffusing angry customers.
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Job Requirements
Bachelor’s degree in any relevant major
Customer Focus & highly motivated and enthusiastic about Customer satisfaction and improves the overall customer’s experience
1-3 years within the same sector
Stress Management and Time Management
Job Details
Education Level:
Not Specified
Salary:
3000 To 6000 EGP Per Month, Bonuses
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