تفاصيل وظائف خدمة عملاء فى SSC Egypt
تفاصيل وظائف خدمة عملاء فى SSC Egypt
Call Center Agent for SSC Egypt
About us
SSC Egypt is a recruitment and outsourcing company that supports businesses in their recruitment needs. Serving over 80 companies worldwide prominently featured on the Fortune 500. With more than 5000 successful hires, including 1000 outsourced employees; SSC proactively seeks, nurtures, and cultivates talent within the corporate realm.
Our outsourcing services include but are not limited to: payroll, social insurance, labor law consultation, medical insurance, recruitment services and fully equipped office spaces. Contact us if you are pursuing prospective talent for your business or are looking to expand your job search.
Job Description
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
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Job Requirements
Proven experience as call center
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Job Details
Education Level:
Not Specified
Salary:
11000 To 12000 EGP Per Month
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