تفاصيل وظائف خدمة عملاء فى Cosmofun

تفاصيل وظائف خدمة عملاء فى Cosmofun

Guest Service Agent for Cosmofun

About us
Cosmofun is an entertainment operator entailing arcades, interactive games, physical activity games and educational games for recreation and entertainment under varied brands and in varied locations, catering to all age brackets.

Job Description
Be a promoter: promote marketing tools, packages and Cosmocity® features.
Ensure the telephone is answered by professionally.
Be the expert: explain the location rules & the game plays.
Keep professional records in the event of guest service deficiencies, complaints, or accidents.
Know how to operate the systems.
Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.

Understand the fundamental principles of Cosmofun’s Quality Policy and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements.
Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
Provide guest services in line with Cosmofun’s adopted Quality Policy to exceed their expectations and build their loyalty.

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Job Requirements
Bachelor Degree or equivalent in Hospitality
Proficiency in using POS
Good command in English

Job Details
Education Level:
Not Specified

Salary:
4000 To 6000 EGP Per Month
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