تفاصيل وظائف خدمة عملاء فى شركة Tabby
تفاصيل وظائف خدمة عملاء فى شركة Tabby
Customer Service Representative for Tabby
About us
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money.
Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale’s use Tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.
Role Summary:
We are excited to invite you to join us on our mission to revolutionize customer experience at Tabby.
As Tabby’s Customer Experience Ambassador, you will be responsible for championing exceptional customer experience and satisfaction at Tabby.
Whilst your tasks might seem simple and logical, this is probably the most important role that we have in our business – a role that looks after our customers and their interest.
Duties and Responsibilities:
Support Tabby customers over chat and phone calls and answer their queries
Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
Champion and implement customer service policies and procedures that align with company objectives
Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
What you can expect
Competitive salary and benefits ( monthly salary EGP 8,000 net)
Performance bonus (equivalent to up to USD 100 net, subject to achievement of KPIs)
Welcome bonus ( equivalent to USD 100 net paid with your first monthly salary, subject to you have successfully passing the assessment and 2 weeks training)
An opportunity to learn and grow in one of the fastest growing fin tech companies in the region
A working environment that gives you autonomy and responsibility from day one.
You should be comfortable with the idea that the quality of your work will influence the shape of your career.
Health Insurance
Rotational shifts
Job Details
Education Level:
Not Specified
Salary:
8000 To 8000 EGP Per Month, – Performance Bonus Up To USD 100 Net (Upon Performance) – Welcome Bonus USD 100 Net (After Passing Training)
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