تفاصيل خدمة عملاء فى المركز الثقافى المصرى
تفاصيل خدمة عملاء فى المركز الثقافى المصرى
customer service/collection specialist for Egyptian Cultural Center
About us
Learning needs the right environment to flourish. And because we’re experts in education, Our Courses designed to help teachers teach and learners learn. This helps get the most out of each session with the whole class making real progress. Our large, bright and inviting classrooms stimulate learning. The latest technologies allow teachers to use a range of methods that make your lessons meaningful, enjoyable and useful.
Job Description
Handle customer inquiries and complaints, provide accurate and timely information, and resolve issues in a
professional and manner.
Understand customer needs and requirements and offer solutions that best fit their interests.
Escalate customer issues to management, when necessary.
Contact with the old customers to let them continue studying.
Fulfills needs of existing customers that are at the risk of cancelling the services.
Focus on building relationship with the old customers in order to retain them.
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Resolve customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Job Requirements
Great handling skills and negotiation skills
Ability of achieving targets
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication skills (written and oral)
Problem-solving skills
Job Details
Education Level:
Not Specified
Salary:
5000 To 7000 EGP Per Month, Net Salary +Commission
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