تفاصيل وظائف خدمة عملاء فى مجموعة طلعت مصطفى

تفاصيل وظائف خدمة عملاء فى مجموعة طلعت مصطفى

Call Center Agent for Talaat Moustafa Group

About us
Talaat Moustafa Group is the leading real estate and tourism investment organization; developing exclusive and luxurious real estate communities and touristic resort of enduring value in Egypt and the Middle East. TMG has positioned itself as a matchless provider of high standard housing amenities, embodied in the projects of Al Rehab – New Cairo, Al Rabwa – Al Shiekh Zaied City, Mayfair – Al Shroud City and, the 8000 feddan mega project Madinaty – New Cairo.

In addition to being an unparalleled contributor of the tourism investment, providing the unequal high standards projects; Four Seasons Sharm El Sheikh Resort, Four Seasons Nile Plaza – Cairo, Four Seasons San Stefano Grand Plaza – Alexandria and the luxurious boutique hotel; Kempinski Nile Hotel.

Job Description
Resolves customer complaints via phone or face to face.
Seizes opportunities to upsell products when they arise
Greets customers warmly and ascertains any problem they may have.
Advises on any information the customer may need.
Works with the customer service manager to ensure proper customer service is being delivered.
Resolves problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Coordinates with other departments to Solve Customers’ Complaints.

Job Details
Education Level:
Bachelor’s Degree

Salary:
4000 To 6500 EGP Per Month, 1500
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