تفاصيل وظائف خدمة عملاء فى شركة Jotun Paints
تفاصيل وظائف خدمة عملاء فى شركة Jotun Paints
Customer Service Executive for Jotun Paints
About us
Jotun is one of the world’s leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 68 companies and 33 production facilities on all continents. Jotun products are available in more than 90 countries through own subsidiaries, joint ventures, agents, branch offices and distributors.
Jotun’s total sales in 2014 were NOK 17,542 million, and employing more than 9,600 employees. The Jotun Group is organised into four segments and seven geographical regions, and has its head office in Sandefjord, Norway.
Job Description
Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
Perform invoicing of Customers’ orders in an accurate and efficient manner and respect local laws and Jotun procedures.
Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
Follow up on Customers’ complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
Actively handle customers’ inquiries through e-mail, telephone, or face-to-face in a timely and professional manner in order to provide high-quality customer service.
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions in order to increase customer satisfaction
Verify, enter, and review system prices accurately with the customer’s purchase orders and sales orders.
Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF (On Time In Full)
Handle approved Sales Returns with appropriate information on charges and create credit notes when required.
Job Details
Education Level:
Not Specified
Salary:
Confidential, Transportation Allowance Bounce Scheme
للتفاصيل والتقديم | من هنا
لأحدث الوظائف وايام التوظيف المفتوحة تابع قناة شغل علي تليجرام من هنا
وظائف قد تهمك ،
》اعلان وظائف شركة طيران الإمارات
》وظائف استقبال فى صيدليات Hikma
》وظائف ادارية فى بنك مصر
》وظائف محاسبين فى شركة AZLink
》وظائف خدمة عملاء فى Dawi Clinics
