تفاصيل وظائف خدمة عملاء فى شركة waffarha

تفاصيل وظائف خدمة عملاء فى شركة waffarha

Customer Service Agent for waffarha

About us
Waffarha.com is a 100% Egyptian E-Group Buying website specialized in Daily Deals industry by offering miscellaneous daily discounts starting from 50% up to 90%.

Job Description
Handle a high volume of inbound and outbound calls in a timely manner.
Follow quality assurance verified “scripts” when dealing with various topics.
Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
Save the customers’ requests and solutions on the admin system.
Open tickets with the escalated cases to the back-office team.

Job Requirements
Bachelor’s degree in any relevant field
Fresh Graduates are welcomed to apply.
0 – 2 years’ experience in a similar role (call centre or customer service environment) is preferred.
Good English Language
Very good PC skills (Microsoft Office: Word, Excel & Power Point).
Age: 23 to 27
Ability to multi-task, prioritize, and manage time effectively.
Strong phone and verbal communication skills.
Customer focus and adaptability to different situations.
Ability to work under pressure & meet deadlines.

Job Details
Education Level:
Bachelor’s Degree

Salary:
Confidential, KPI On Target Achievement / Medical Insurance / Bonus / Occasional Grants
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