تفاصيل وظائف خدمة عملاء و سيلز فى المجلس الثقافي البريطاني

تفاصيل وظائف خدمة عملاء و سيلز فى المجلس الثقافي البريطاني

Customer Service and Sales Officer for British Council

Role Purpose
The overall objective of a Teaching Centre Customer Service and Sales Officer is to secure excellent sales results (from new and existing students) to assist the Teaching Centre to meet or exceed its sales targets. The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).

Essential Requirements
Higher Diploma and/or 2 years equivalent professional experience in Customer services
Comprehensive, proven experience as a customer service and sales executive
Minimum experience of marketing and negotiating techniques
Fast learner and passion for customer service and sales
Self-motivated with a results-driven approach
English at Proficiency Level B2

Desirable Requirements
Customer Service Professional Qualification
Relevant qualification or training undertaken in Sales
Hands-on experience with CRM software is a plus

Further Information
Role title: Customer Service and Sales Officer – Teaching Centre Req ID: 36130
Number of positions: 2
Pay Band: 4/H
Salary: EGP 8971.20
Contract type: 1-year fixed term local contract
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