تفاصيل وظائف خدمة عملاء فى Sitel Group

تفاصيل وظائف خدمة عملاء فى Sitel Group

Customer Support Representative for Sykes Enterprises

About us
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Job Description
Communicate with current and potential clients via telephone, email, online chat.
Offer support to customers who have questions, concerns or problems.
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
Maintain a courteous and calm manner at all times to de-escalate stressful situations.

Job Requirements
Ability to remain calm and composed in a fast-paced, high-pressure environment.
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.

Job Details
Education Level:
Not Specified

Salary:
12000 To 12500 EGP Per Month, (Gross Salary + Temp Life Allowance)
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