تفاصيل وظائف خدمة عملاء فى Elmazr3a

تفاصيل وظائف خدمة عملاء فى Elmazr3a

Customer Service Representative for Elmazr3a.com

About us
Elmazr3a is an online farmers market, a shop supplying only the best certified grade A premium produce and high-quality artisanal products in Egypt. Operating as a network of local farmers / producers, Elmazr3a offers consumers a wide range of premium products directly from the source, while offering certified farmers and producers a fair marketplace and delivery network for their products.

Job description
Description: Customer Service Representative
Job Type: Variable shifts (1 day off)
Working hours: 10 hours including 1h break.

Job Duties:
Resolve customer complaints via phone, email, whats app and social media.
Attracts potential customers by answering product and service questions
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains customer records by updating account information.
Prepares product or service reports by collecting and analyzing customer information.
Handle changes in policies or renewals.
Handling mapping on google maps and following with delivery agents.

Gender: Any
Graduated is a must.
Salary: Start from 5000 EGP + bonus every 4 months.
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