تفاصيل وظائف خدمة عملاء فى JR Services

تفاصيل وظائف خدمة عملاء فى JR Services

Customer Service Representative for JR Services

About us
JR Services Inc. is a leading BPO company providing integrated business process outsourcing services to companies across multiple industries.

We meet the requirements of today’s competitive business environment through our experience, expertise, and advanced technology. JR Services specializes in providing outsourcing services to small and medium-sized companies in the US as well as globally.

We are hiring
Position: Customer Service Agent

JOB DESCRIPTION:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Salary Range:
E£ 16,800 – 30,000
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