تفاصيل خدمة عملاء فى شركة Ramtrade

تفاصيل خدمة عملاء فى شركة Ramtrade

Customer Service Agent for Ramtrade

About us
Ramtrade was founded in 1986, and is based in Cairo, Egypt. Fueled by innovation and more than 30 years of experience; Ramtrade has become one of the leading distributers of automotive parts, specifically batteries and tires in Egypt.

Ramtrade strives to expand its quality brands portfolio and aggressively grows their market share with its knowledge of the Egyptian market place. We are proud of our accomplishments to this date and are ready to take advantage of new challenges to come, while expanding and strengthening to new horizons of our business.

Job Description
Answers out coming calls by clarifying desired information, location, and providing information.
Maintains call center database by entering information.
Follow up clients calls where necessary.
Enter new client’s information into system.
Take part in supporting sales processes through data collected from clients.

Keep an updated database of client’s information/inquiries and send it to the concerned department for proper action accordingly.
Follow communication “scripts” when handling different topics
Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
Achieving the highest customer satisfaction.
Any other duties related to the job.

Job Details
Education Level:
Bachelor’s Degree

Salary:
4000 To 5000 EGP Per Month, Medical Insurance + Bonus Monthly
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