تفاصيل وظائف خدمة عملاء فى شركة elGrocer
تفاصيل وظائف خدمة عملاء فى شركة elGrocer
Customer Service Representative for elGrocer
Company Profile:
el Grocer is a UAE based grocery delivery marketplace platform. We aim to delight shoppers with our service through the supermarkets, specialty grocers and the brands partners we collaborate with. Our vision is to fulfill the shoppers needs while supporting the digitization of the grocery industry.
About the Role:
This is a demanding role as a key point of contact in our company and acts as the voice to our shoppers & from our shoppers. The candidate must be passionate about what they will do, which is caring for and delighting customers through managing the processes & team.
Key Responsivities include :
Handle incoming messages messages on our app and delighting our shoppers quickly, efficiently, and effectively while proactively ensuring their requests & requirements are met, and showing them that we care in case we/stores let them down by making things right
KPIs: First response & issue resolution, support customer satisfaction rating, volume handed per agent, quality of communication, order issue prevention follow-ups
Make sure the CS SOP is followed and maintain smooth processes that delights the shopper in every interaction they have with us
Maintain proactive and positive attitude, communication and performance to convey the highest level of professionalism & care in adherence to our SOP & vision
Handle incoming messages, requests and calls from different means of communications Carefully listen to and find solutions to customer feedback
Log in Weekly & Monthly Reports to show the performance and customer complaints data to the operations, catalog, marketing teams & management
Hourly Based Compensation – Full Time commitment – Salary up to USD 400/ Month
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