تفاصيل وظائف فى شركة المسافر

تفاصيل وظائف فى شركة المسافر

Hotel Operations Officer for Almosafer

About us
Seera is the new name for Al Tayyar Travel Group, the largest travel, and tourism group in the MENA region. Seera means journey. A symbol of change. A positive step into the future. We’re opening up the opportunity of travel for everyone by connecting cultures, through a balanced portfolio of trusted brands that consistently exceeds customer expectations.

Job Description
Sells and coordinates accommodations, transportation, tours and activities.
Dealing with customer queries and complaints by providing exceptional customer care, first call resolution and the highest quality of customer service.
Problem Solving with a process improvement mindset.
Handling quotation requests from different channels:
Emails (Online email system).
Phone: Answering phone and call center, use positive telephone service techniques, act on special customer requests and maintain excellent client relations. o WhatsApp: Handling WhatsApp requests and quires.

Answer customers questions accurately and provide appropriate additional information
Capture accurate and legible documentation on all activity in the ticket system as required.
Working with Multiple system (Internal, offline & online system).
Working with offline and online vendors, communication with suppliers or hotel for customer inquires.
Solve all the escalation raised by the customer.
Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
Handling pending bookings.

Job Details
Education Level:
Bachelor’s Degree

Salary:
7000 To 9000 EGP Per Month
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