التقدم لوظائف شركة أرامكس
التقدم لوظائف شركة أرامكس
Freight Customer Service Specialist
Seniority Level : Mid-Senior level
Industry : Logistics & Supply Chain
Employment Type : Full-time
Job Functions : Customer Service
Principal Accountabilities
Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
Provide freight solutions to customers for land, sea and air freight.
Develops relationships with allocated customers
Manage end to end shipment life cycle liaising with all internal and external stakeholders
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Provides spot quotations and closes contract
Takes and handles customer inquiries, e.g. Track and Trace
Responsible for all KPIs and SLAs agreed with allocated customers
Takes and registers all customer complaints
Drives solution of customer complaints by solving it directly or assigning tasks to other function
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
Ensure seamless transaction liaising with Pricing and Billing teams
Desired Skills and Experience
Key Requirements
From 3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
From 2-5 years’ experience of Customer Service preferably handling key business clients
Excellent product knowledge (land, sea and air freight)
Working knowledge of transportation management systems (TMS)
Commercial acumen to drive sales
Ability to handle challenging situation in a composed manner
Excellent English Verbal & Written skills
وظائف اخري قد تهمك ،
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