تفاصيل وظيفة فى شركة Dell

تفاصيل وظيفة فى شركة Dell

Specialist, Customer Services for Dell Technologies
About the job
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference.

We also establish systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact.

What You’ll Achieve
As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.

You will:
Respond to and resolve customer queries through multiple communications channels
Increase customer satisfaction and build loyalty through outstanding personalized support
Support leadership to effectively improve the overall service levels provided to the customer
Provide mentorship, guidance and direction to other team members

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
Bachelor’s degree or equivalent
0-2 years of experience
English fluency is a must
Strong knowledge of products, customer service, policies and procedures
Complex problem-solving skills
Ability to articulate and simplify customer issues and solution
Strong communication skills and phone etiquette
3rd language is Preferable (French, German OR Spanish)

Desirable Requirements
Prior experience in a customer-facing role, providing remote IT support
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