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تفاصيل وظائف خدمة عملاء فى Groovy Clinics

تفاصيل وظائف خدمة عملاء فى Groovy Clinics

Medical Call Center for Groovy Clinics
Job Description
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Answers inquiries by clarifying desired information; researching, locating, and providing information
Job Requirements
Customer Focus
Customer Service
Data Entry Skills
Active Listening
Verbal Communication
Building Relationships
People Skills
Problem Solving
Multi-tasking
Females’ only
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