مطلوب مهندسين IT حديثي التخرج لشركة راية القابضة
Job Details ITSM Engineer
Seniority Level : Entry level
Industry : Information Technology & Services
Employment Type : Full-time
Job Functions : Engineering
Raya Information Technology, a subsidiary of Rayah holding for Financial Investments is looking to hire a ITSM Engineer with the below job responsibilities and qualifications:
Responsibilities :
Implements monitoring and automation tools to monitor infrastructure and applications
Performs analysis on logs and use problem-solving techniques
Supports customer to apply the ITIL / ITSM best practices
Gathers customer requirements and map the needs to the ITSM solutions
Conducts UAT and ensure processes flow and handle configuration documentation
Provides knowledge transfer sessions for the implemented solution
Qualifications :
Bachelor’s degree in computer engineer / Information Systems
1-3 years of experience of working with monitoring and automation tools
Proven proficiency with AppDynamics monitoring of large scale JEE Applications (WebLogic, JBoss, and Tomcat), .NET and NodeJS applications)
Knowledge of cloud infrastructure environments such as Amazon AWS and how to monitor with AppDynamics.
Hands on experience on the micro focus tools (OMI, SiteScope, UCMDB, NOM)
Experience tracking project activity; resolving problems; publishing progress reports; recommending actions
Experience in preparing technical reports by collecting, analyzing, and summarizing information and trends
Advanced scripting and programing skills (Java, .NET, Perl, Shell scripting)
Essential database servers administration / SQL Query and programing
Systems administrations awareness on windows servers and Linux systems
ITIL Awareness
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