تفاصيل وظائف خدمة عملاء فى شركة DELL

تفاصيل وظائف خدمة عملاء فى شركة DELL

Specialist, Customer Services at DELL
About the job
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Essential Requirements
0-2 years of experience
English fluency is a must
Strong knowledge of products, customer service, policies and procedures
Complex problem-solving skills
Ability to articulate and simplify customer issues and solution
Strong communication skills and phone etiquette
Desirable Requirements
Bachelor’s degree or equivalent
Prior experience in a customer facing role, providing remote IT support
Apply from here

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