وظائف إدارية في شركة Pfizer بتاريخ 28 أكتوبر
Pfizer - Customer Service Coordinator - EgyCareers
وظائف إدارية في شركة Pfizer بتاريخ 28 أكتوبر
Customer Service Coordinator
Primary Responsibilities
Manages sales orders from customers across Egypt .
This includes orders receipt, acknowledgement, and input on E1.
Processing and Supply of orders in a timely and efficient manner to Distributers, Governmental Institutions and private hospitals in Egypt through Logistics service provider .
Updates & follow up on order status & shipping details for the weekly estimates while keeping all customers informed.
Identification of potential supply problems in supply chain, development and implementation of necessary preventive and corrective actions.
Improvement of Logistics and Distribution costs.
Improvement for the obsolescence stock Managing claims by doing proper investigation and accrual process.
Accurate invoicing in line with the Pfizer compliancy policies and revenue recognition rules.
Manage the smooth delivery and business continuity of Pfizer products to the market.
Ensure business requirements are met through operational execution of the customer service / order management / O2C functions.
Ensure full compliance to internal financial controls and processes with regards to O2C and work to minimize or eliminate any identified financial controls risks, and support O2C internal & external audits.
Manage customer escalations as well as internal and external communication regarding customer delivery coordination.
Document and optimize customer service and order management processes based on knowledge and expertise of local market requirements and internal Pfizer business processes.
Enhance the supply and distribution operations to be in line with Pfizer Global Supply standards.
Drive continuous improvement and operational excellence and share best practices within the Global supply chain.
Provides support to the GSC in implementing new processes or continuous improvement projects.
Key Accountabilities (the main results the job holder is accountable for delivering)
Customer Service Operations
Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including pricing set up with finance, preparation of required shipping documents, invoices, credit notes, import permits, E1 systems execution, etc.)
Key Interfaces
Distributors , Governmental Institutes, Hospitals, Intercompany Operations Customer Service team, Demand & Supply colleagues, Finance / Global Financial Services, Commercial business leaders, Regulatory colleagues, Quality colleagues, Global Trade Controls & Compliance ,Other internal & external stakeholders as required.
: Experience and Knowledge
3+ years of experience in similar roles in supply chain in a multinational organization and/ or pharmaceutical or FMCG industry is required
Bachelor’s degree required – preferably in Business Administration, Industrial Engineering, Operations Management, International Trade, Supply Chain or Logistics Management
Logistics/ Supply Chain qualification preferred
Good command of English language
Working experience with ERP systems PC skills (Windows, Microsoft Office, Word, Excel and PowerPoint)
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Preferred Qualifications
Strong supply chain management skills including inventory management logistics, customer service, order management, international trade (import, export, customs), inventory management, metrics reporting, etc.
Proven ability to work in a complex matrix organization with issue resolution skills.
Communication & Influence – strong interpersonal skills required to interact with various levels of management to deliver required outcomes.
Knowledge of the Pharmaceutical industry and healthcare environment preferred.
Project Management skills – to manage multiple projects and competing priorities.
Advanced BT and analytical skills (MS-Office, MS-Project, etc).
Experience in ERP systems (SAP, Oracle, etc) preferred.
Solution-oriented and problem-solving mindset with continuous improvement approach.
Change Management: positive attitude to change and change management.
Highly organized and efficient style of working
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