تفاصيل وظائف بنك HSBC
تفاصيل وظائف بنك HSBC
1 – CSE – Contact Centre
Job ID 0000GRV2
Location Cairo, Egypt
Area of interest Call Centre
Job type Permanent – Full Time
Work style Hybrid Working
Closing date 09-Feb-2022
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of CONTACT CENTRE: SERVICE & SALES
Principal responsibilities
Impact on the Business
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Maintains HSBC internal control standards
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Requirements
Must be a Graduate
Must be proficient language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
Apply Now From Here
2 – Sales Officer – Alexandria
Location Alexandria, Egypt
Area of interest Branch and Retail Banking
Job type Permanent – Full Time
Work style Office Working
Closing date 30-Jan-2022
Job description
Job Title: Sales Officer – Alexandria
About HSBC
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Overview
This is a outbound face-to-face customer facing role to generate revenue by delivering product recommendations and sales fulfilment to customers who require specific products. The primary focus is on multiple sales streams or specialist products, however can identify cross sell opportunities based on customer need and refers where necessary. The role will:
• undertake product sales using EDRAS based sales process to discover and manage customer needs;
• ensure delivery of a consistently excellent customer experience.
• Implement Group mandates on risk management and regulatory compliance
Duties & Responsibilities
The job holder has prime responsibility for:
Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics
Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
Maximise all opportunities to cross sell and increase Product Per customer ratios
compliance with the relevant Group standards and the Regulatory requirements
whilst the job holder does not have a direct portfolio of customers they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth
Requirements
Knowledge / Experience:
B. University (BA) or (BS)
years working experience
Good interpersonal, communication and presentation skills
Customer-oriented and with a self-learning attitude.
Strong self-motivation, can work under pressure.
Computer literate, with basic skillsets (MS Office)
Apply From Here
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