تفاصيل وظائف شركة Vezeeta
تفاصيل وظائف شركة Vezeeta
Chat Specialist – Cairo – Egypt
The Role
As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as work at the forefront of the health-tech industry.
Responsibilities
Manage large amounts of chats in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Troubleshooting Software problems, case upload issues.
Handling Requests regarding Case Status update
Coordinating internal requests from other departments related to cases that are missing information required from the customer.
Meet team’s qualitative and quantitative targets
Requirements
Bachelor’s degree with a concentration in Business Administration preferred
1+ years of experience in Live Chat Specialist role.
Track record of over-achieving quota
Strong & quick typing skills.
Familiarity with ticketing systems and customer-oriented processes
Strong communication skills in English & Arabic.
Ability to work in fast-paced environment.
Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our customers.
People-centered, supportive, flexible and a team player.
Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
Areas that Add to Your Strength
If you are…
Agile: You can live, adapt and help others survive every change around you in the organization.
Enthusiast: You possess a zest for the job — smile easily and have a positive, eager, and responsive attitude.
Negotiator: You navigate the negotiation process that achieve mutually beneficial results.
Organized: You own the world if you leave your car keys to find them in the same place every time.
Influencer: You communicate with others, they listen, they process and then act on what you said
Benefits
We believe that our people are the main drive of success in Vezeeta. That’s why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benefits to help you enjoy work to the full.
An opportunity to be part of a highly professional and dynamic team working around the world.
A competitive benefits package including private medical schemes.
An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
A flexible working environment – we appreciate that life is busy, so when operationally possible, remote working is also available.
Unlimited vacation time
Free music – stream your own music right at your workstation and work accompanied by your favorite tunes
Team Building activities and Culture Days
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